We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Contact us
- Submit a car claim online
- Submit a home claim online
- For general enquiries, call 13 24 81
(For personal Insurance 8am–8pm AEST, Mon–Fri)
(For business Insurance 8am–7pm AEST, Mon–Fri) - Pay your excess online
Car, vehicle, home, and travel insurance
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Request a change on the phone
- Call 13 24 81
- (For personal insurance 8am–8pm AEST, Mon–Fri)
- (For business insurance 8am–7pm AEST, Mon–Fri)
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Get your documents
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Make a claim
- Submit a car claim online
- Submit a home claim online
- Call 13 24 80
- Pay your excess online (car and home claims)
- More claims information
- If your car claim is for glass damage only, call us
on 13 24 80
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Ask a question
- Call 13 24 81
- (For personal insurance 8am–8pm AEST, Mon–Fri)
- (For business insurance 8am–7pm AEST, Mon–Fri)
Call us
For business insurance quotes
Click here to request a quote from a business insurance specialist
For general enquiries
13 24 81
For personal insurance 8am–8pm AEST, Mon–Fri
For business insurance 8am–7pm AEST, Mon–Fri
From overseas, call +61 3 9601 8222
Business insurance
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Business interruption claims
If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 13 24 81.
There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia's website.
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Get a quote
- Request a quote from a business insurance specialist
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Pay and renew
- Pay online now (we accept Visa, Mastercard and PayPal)
- See other ways to pay
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Get your documents
- Log in to CGU Online to see your policy details and download documents
- Request a Certificate of Currency online
- Request a Tax Invoice online
- Request a Certificate of Insurance online
Workers Compensation
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Make a claim or ask a question
- Find phone numbers for workers and employers
Need help?
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Talk to us in your language
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Financial assistance
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Family and domestic violence
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Insurance fraud
- Report insurance fraud online
- Call 1800 237 283 to report insurance fraud over the phone
What you need to claim
To help us process your claim more quickly, have a few details ready when you call.
These include your policy number, your contact details (the ones you have listed on your policy), and the details of any other people involved in the claim.
Feedback & complaints
You can give us feedback or make a complaint online or over the phone.
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