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Whether you need make a claim or to ask a question we're only a phone call away.
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Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
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Family and domestic violence
If you're affected by family and domestic violence, we're here to support you
Support services
Throughout Australia, people are experiencing family and domestic violence every day.
If you're in this situation, there are people you can talk to and services that can help. Call 000 if you or anyone in your family are in immediate danger.
1800RESPECT
Call 1800RESPECT anytime, 24/7 on 1800 737 732.
Find more information on the 1800RESPECT website.
Full Stop Australia
Call Full Stop Australia anytime, 24/7 on 1800 385 578.
Find more information on the Full Stop Australia website.
How we can help
We want to help you with your insurance, especially during difficult times.
Our teams are here to support you. We know it can be difficult to talk about what you're going through, so we always try to minimise the number of times you need to give us details.
To talk to us, call 13 24 81 (8am–8pm AEST, Mon–Fri).
Privacy and safety
When you call, your privacy and safety are our top priority.
If you’re affected by family and domestic violence, information you give us about your situation will be kept private (even if you have a joint policy).
Financial support
We can talk to you about financial support if your situation is putting stress on your finances. If you need help making a payment to us, learn about our financial assistance.
Counselling support
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.
To reach Sonder over the phone, call 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.
To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too. You can also access Sonder’s services if you’re one of our broker partners. You’ll need to provide this code IAG4BROK.
Sonder is a separate company from CGU Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.
Supporting our staff and partners
We know our staff and partners can be affected by family and domestic violence, too. Our Employee Assistance Programs, as well as specialist teams and support services, help look after our teams.
Our policy
We're committed to supporting you if you're experiencing family and domestic violence.
To learn more about our commitments to you, read the IAG family and domestic violence policy.
