Feedback and complaints

We aim to give you the best service possible, but we understand that sometimes issues come up and you may have a complaint.

You can use this form to send us your feedback or complaint, and we’ll get back to you as quickly as we can.

Complete all fields in this form (unless they’re marked optional)

Feedback type

Personal Details

Full name

Contact number

Include area code and remove spaces for landlines, e.g. 03xxxxxxxx
Remove spaces for mobile, e.g. 04xxxxxxxx

Email address

State

Is this regarding an existing Policy with CGU?

Do you have your policy number?

Policy number

Date of Birth

YYYY

Street Number and Name

Suburb

Postcode

Are you making a complaint? Yes No

Tell us about your feedback or complaint

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Files must be less than 2 MB.
Allowed file types: jpg jpeg png pdf doc docx.

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