Financial assistance

How we can help

We’re here to support you. If you’re having trouble paying your insurance premiums, call 13 24 81 to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:

• reviewing your cover to make sure it’s right for you
• changing how often you pay
• extending your payment due dates
• developing a payment plan with you.

If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by: 

• deducting your excess from your claim settlement
• extending your payment due dates
• developing a payment plan with you.

Urgent support after a claim

If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.

Counselling support

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.

To reach Sonder over the phone, call 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.

To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too. You can also access Sonder’s services if you’re one of our broker partners. You’ll need to provide this code IAG4BROK.

Sonder is a separate company from CGU Insurance, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.

Support services

National Debt Helpline

For financial counselling, money management and budgeting

1800 007 007

ndh.org.au