We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222General Insurance Code of Practice
The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code.
The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. We've adopted the Code and we're committed to complying with it.
The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.
For more information on the General Insurance Code of Practice and the Code Governance Committee, visit insurancecouncil.com.au.
How we develop our insurance
We develop and distribute retail insurance that meet our customers' likely needs, objectives and financial situation.
Our Target Market Determinations (TMDs) help you understand the types of people (called the 'class of customers') our insurance policies are designed for.
