We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Life Insurance claims
How to lodge a Life Insurance claim.
Contact us anytime
Contact us 8:30am–5pm AEST, Mon–Fri, Mon–Fri on 1800 248 543 (1800 CGU LIFE).
In the unfortunate event that you need to make a claim for life insurance, we will make the process as easy as possible, with a personal claims consultant to support you through the process.
To lodge a claim, please download the relevant Life claim form or contact us (8:30am–5pm AEST, Mon–Fri) on 1800 248 543 (1800 CGU LIFE) and we will post the claim form to you.
Please send the completed claim form back to CGU via:
- Email: cciclaims@cgu.com.au
- Fax: 1800 032 525
- Post: GPO Box 2177, Melbourne, VIC 3001.
The sooner you’re able to notify us, the sooner we can ensure you receive the financial assistance you need. We’ll stop collecting premiums immediately and help you through the process.
