We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Policy booklets
Product Disclosure Statements (PDS)
For policies that started or were renewed from 16 July 2022.
Target Market Determinations (TMD)
Effective from 26 June 2023.
Product Disclosure Statements (PDS)
For policies that started or were renewed from 8 July 2023.
For policies that started or were renewed from 8 July 2023.
For policies that started or were renewed from 8 July 2023.
For policies that started or were renewed from 8 July 2023.
For policies that started or were renewed from 7 January 2023.
Previous Policies
For policies that started from 26 March 2021–7 July 2023, or were renewed from 7 May 2021–7 July 2023.
For policies that started from 26 March 2021–7 July 2023, or were renewed from 7 May 2021–7 July 2023.
For policies that started from 26 March 2021–7 July 2023, or were renewed from 7 May 2021–7 July 2023.
For policies that started from 26 March 2021–7 July 2023, or were renewed from 7 May 2021–7 July 2023.
Target Market Determinations (TMD)
Effective from 13 February 2023.
Effective from 19 June 2023.
Effective from 5 October 2021.
Key Facts Sheet (KFS)
Product Disclosure Statements (PDS)
For policies that started from 6 August 2021.
Target Market Determinations (TMD)
Effective from 5 October 2021.
Product Disclosure Statements (PDS)
For policies that started or were renewed from 16 July 2022.
Target Market Determinations (TMD)
Effective from 26 June 2023.
Product Disclosure Statements (PDS)
This PDS contains an included SPDS for policies that started, or were renewed from 25 November 2023.
Previous Policies
For policies that started or were renewed from 7 January 2023–24 November 2023.
Target Market Determinations (TMD)
Effective from 22 July 2022.
Product Disclosure Statements (PDS)
For policies that started or were renewed from 7 January 2023.
Target Market Determinations (TMD)
Effective from 5 October 2021.
Product Disclosure Statements (PDS)
For policies that started from 1 March 2024, or were renewed from 6 April 2024.
For policies that started from 3 August 2022, or were renewed from 10 September 2022.
For policies that started from 2 June 2023, or were renewed from 8 July 2023.
Previous Policies
For policies that started from 29 October 2022–1 June 2023, or were renewed from 29 October 2022–7 July 2023.
For policies that started from 29 October 2022–1 June 2023, or were renewed from 29 October 2022–7 July 2023.
Policy Wordings
For policies that started from 8 December 2023, or were renewed from 13 January 2024.
For policies that started from 8 December 2023, or were renewed from 13 January 2024.
Previous Policies
For policies that started from 22 September 2022–7 December 2023, or were renewed from 22 September 2022–12 January 2024.
For policies that started from 29 October 2022–7 December 2023, or were renewed from 29 October 2022–12 January 2024.
Target Market Determinations (TMD)
Effective from 5 October 2021.
Effective from 5 October 2021.
Effective from 5 October 2021.
Key Facts Sheet (KFS)
For policies that started, or were renewed from 2 December 2023.
Glossary
Product Disclosure Statement (PDS)
The PDS has the full details on a policy including what’s covered and what’s not, limits and conditions.
Policy Wordings
The Policy Wording has the full details on a policy including what’s covered and what’s not, limits and conditions.
Target Market Determination (TMD)
The TMD helps you understand the types of people (called the ‘class of customers’) our insurance policies are designed for, considering their needs, objectives, and financial situations.
Key Fact Sheets (KFS)
The KFS has quick information about a policy, including events we cover and some conditions. It doesn't include everything, read the PDS before making a decision about your insurance.
Can’t see the booklet you’re looking for?
If you’re looking for older documents, you can call us on 13 24 81 (8am–8pm AEST, Mon–Fri).
For business insurance, you can also find your previous policy documents when you log in to your account.
