Watch out for SMS scams, emails or phone scams

Don’t trust them even if they have your personal information (e.g. name, address, date of birth). Contact the company or individual directly via a known trusted number. All scams should be reported to Scamwatch - https://www.scamwatch.gov.au/report-a-scam

Never click on any suspicious links, or attachments in emails or SMS messages

If you think you’ve been scammed, there are resources to help you - https://www.scamwatch.gov.au/protect-yourself/what-to-do-if-youve-been-scammed Watch out for phone porting, which is unexpected loss of mobile service or ‘emergency call only’ or ‘SOS’ showing on your phone Do use two-factor authentication on your important personal accounts, such as banking, mobile phone provider and personal email Be wary of unexpected Multi-Factor Authentication prompts, particularly from SMS Monitor your accounts for unusual or unexpected financial transactions. Contact your provider immediately if you see any suspicious behaviour.

Think you’ve been hacked?

The Australian Cyber Security Centre can help you to understand if you have been hacked via this resource. https://www.cyber.gov.au/report-and-recover/have-you-been-hacked If you suspect your identity has been compromised, follow the advice at https://www.oaic.gov.au/privacy/data-breaches/identity-fraud .

Helping protect your customer information is our priority

At CGU Insurance our fraud and security teams are constantly working to better safeguard your personal information to protect you against scams and take action to monitor and increase security, when required.

If you are concerned, you can contact us here 13 24 81.

If you require further information, here is a helpful link to the Australian Cyber Security Centre.

Here are some helpful tips that you can also take to protect yourself and your personal information.

Helpful tips:

Watch out for SMS scams, emails or phone scams
- Don’t trust them even if they have your personal information (e.g. name, address, date of birth). Contact the company or individual directly via a known trusted number. All scams should be reported to Scamwatch - https://www.scamwatch.gov.au/report-a-scam
Never click on any suspicious links, or attachments in emails or SMS messages
If you think you’ve been scammed, there are resources to help you - https://www.scamwatch.gov.au/protect-yourself/what-to-do-if-youve-been-scammed
- Watch out for phone porting, which is unexpected loss of mobile service or ‘emergency call only’ or ‘SOS’ showing on your phone
- Do use two-factor authentication on your important personal accounts, such as banking, mobile phone provider and personal email
- Be wary of unexpected Multi-Factor Authentication prompts, particularly from SMS
- Monitor your accounts for unusual or unexpected financial transactions. Contact your provider immediately if you see any suspicious behaviour.
Think you’ve been hacked?
- The Australian Cyber Security Centre can help you to understand if you have been hacked via this resource. https://www.cyber.gov.au/report-and-recover/have-you-been-hacked
- If you suspect your identity has been compromised, follow the advice at https://www.oaic.gov.au/privacy/data-breaches/identity-fraud.

We're here for you

For claims

For general enquiries

Web Chat

While overseas

Need your current policy documents?

Helping protect your customer information is our priority

Helpful tips:

Watch out for SMS scams, emails or phone scams

Never click on any suspicious links, or attachments in emails or SMS messages

Think you’ve been hacked?

Car & Vehicle insurance

Home & Contents

Lifestyle

Business

About CGU Insurance