Talk to Us
We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Determining liability
CGU aims to quickly assess workers' compensation claims.
How is liability determined?
On receipt of a valid claim, CGU Workers Compensation may contact you and your employer within three working days to discuss your circumstances including:
- How your injury happened
- Whether you have had to take time off as a result of your injury
- What opportunities there are for you to return to work.
CGU works to determine liability quickly and assess any compensation entitlement for weekly benefits, medical and other expenses that you may have.
We undertake a thorough review of all information prior to determining initial liability and then work to establish the right claim management strategies.
