Talk to Us
We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Dispute resolution
What happens if I disagree with the decision made by CGU?
If you disagree with the decision, you can:
- Contact CGU and request the decision be reviewed. As part of the internal dispute resolution process the review will be conducted by a senior member of staff who was not involved in making the original decision
- Contact WorkSafe Tasmania on (03) 6233 7657 (outside Tasmania) 1300 366 322 (inside Tasmania)
- Seek assistance from a union or lawyer
- Refer the matter to the Workers Compensation Tribunal for determination.
Further information on appeal rights is available on the WorkSafe Tasmania website.
