We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Paying your insurance
CGU offers you to pay by monthly or fortnightly installments
We understand that managing a budget is tough. Life gets busier and unfortunately the bills don’t stop. Getting one big bill to pay can be daunting and they often come at the worst time possible, we’ve all been there. We do our best to help you by offering monthly and fortnightly payment instalments from your designated bank account, credit card or debit card to spread out your insurance costs evenly across the year. Our instalment plans are easy to set up, available to CGU customers, across all of our policies, and best of all we charge no fees to pay your insurance by instalment.
If you haven’t set up monthly or fortnightly instalments and would like to, please advise us when you set up your new policy, or, for existing policies simply contact us and we can do this over the phone for you. You’ll receive a confirmation letter in the mail confirming the date and amount for each instalment.
If you hold a policy with a broker or with one of our partners, please contact them directly to discuss your payment options.